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FAQs
Can you get a refund from Extended Stay America? ›
At check-out, after satisfactory inspection, the room deposit will be refunded. Refunds over $100.00 will be mailed by check within 14 days of departure. A receipt will be provided at check-in verifying receipt of the room deposit, and again at check-out verifying the final balance returned.
Why might a traveler select an extended stay hotel? ›Suites offer more space, privacy, and comfort than a standard hotel room, often with separate living areas, larger bathrooms, and even additional amenities like a kitchenette or a private balcony.
What hotel chain is Extended Stay America part of? ›All of Blackstone's extended-stay hotels consisting of the Crossland, Extended Stay America, Homestead, StudioPlus, and, eventually, Extended Stay Deluxe brands were managed together by Extended Stay Hotels.
How to get a full refund from a hotel? ›Many hotel stays are refundable as long as you cancel within at least 48 hours. But some aren't. If you leave without making any arrangements, the hotel will probably charge you for the full stay. Experts say hotels consider refund requests on a case-by-case basis.
Can you get a refund for a dirty hotel room? ›Hotels often insist on addressing any shortcomings during your stay because they are unwilling to lose the revenue from your room. If that doesn't work, or if you decide to check out early, you may get a full refund, a partial refund – or none at all.
Why do people stay in extended stay hotels? ›While every extended stay hotel is different, they have one thing in common: guests can stay as long as they like. Unlike regular hotels, extended stay hotels are prepared for guests to check in and stay for as long as they need, which provides a flexible, “home away from home” experience for long-term travelers.
What is another name for an extended stay hotel? ›“Extended stay hotels,” also called “long-term stay hotels,” are usually labeled as such because they provide amenities and perks that help travelers feel like they're in a home away from home for several weeks or months.
Where is the corporate office for extended stay America? › Who bought out Extended Stay America? ›Three years ago, Blackstone and Starwood Capital Group bought Extended Stay America for about $6 billion.
What is the largest hotel chain in the US? ›The United States of America- Wyndham Hotels & Resorts Inc is the leading hotel chain in North America (by no. of properties). The company reported revenues of $1,565 million for the fiscal year ended December 2021 (FY2021), an increase of 20.38% over FY2020.
Who are extended stay competitors? ›
Extended Stay America competitors include Booking.com, Choice Hotels, Airbnb, Priceline.com and La Quinta Holdings.
Can I cancel a hotel reservation for a refund? ›What is a hotel cancellation policy? Hotel cancellation policies offer hotel guests the opportunity to cancel their booking up until a certain amount of days before check-in. Once this date has passed, the hotel might charge the guest a set cancellation fee, a percentage of the booking, or the full amount.
How to get compensated for a bad hotel stay? ›- The Golden Rule for Hotel or Airline Compensation. ...
- Pinpoint the Issue. ...
- Know Your Rights. ...
- Offer a Potential Solution. ...
- Make Your Complaint Specific and Concise. ...
- Know When To Ask for a Supervisor or Manager (or Not) ...
- Taking the Matter Higher or to Social Media. ...
- Get Travel Insurance.
Most guests report getting their deposits back within 3-10 business days.
Can you do a chargeback on a hotel stay? ›Guests might file chargebacks if they believe the hotel operator did not meet the promised standard of service. This could be due to unclean rooms, facilities not working properly, or any aspect of the stay that significantly deviates from what was advertised.